Terms Of Use

Effective Date: 1st June 2026
Last Updated: 1st June 2026

Welcome to Wooflix. These Terms of Use (“Terms”) govern your access to and use of the Wooflix website, products, services, content, and related platforms (collectively, the “Services”).

By accessing, browsing, or using our website, placing an order, creating an account, or otherwise interacting with our Services, you agree to be bound by these Terms. If you do not agree with these Terms, please discontinue use of the website immediately.

1. COMPANY INFORMATION

The Services are owned and operated by:

Wooflix
Email: info@wooflix.in
Customer Support: +91 95998 79626
Address: D15 Ground Floor, Paryavaran Complex, New Delhi, India – 110030

2. ELIGIBILITY

By using our website, you represent and warrant that:

You are at least 18 years of age or the age of majority in your jurisdiction.
You possess the legal capacity to enter into binding agreements.
All information provided by you is accurate and complete.
You will use the website only for lawful purposes.

If you are using the website on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

3. ACCEPTANCE OF TERMS

Your use of the website constitutes acceptance of these Terms, our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies published on the website.

These documents form an integral part of your agreement with Wooflix.

4. PRODUCTS AND SERVICES

Wooflix offers pet products and accessories, including but not limited to:

Dog collars
Leashes
Harnesses
Pet grooming accessories
Pet travel products
Training accessories
Feeding accessories
Other pet-related products

We reserve the right to add, modify, discontinue, or limit any product or service at any time without prior notice.

5. PRODUCT INFORMATION

We strive to ensure that all product descriptions, specifications, dimensions, images, colors, and pricing are accurate.

However:

Product colors may vary depending on screen settings.
Product images are for illustrative purposes.
Minor variations in design, stitching, packaging, or color shades may occur.
Product dimensions may have reasonable manufacturing tolerances.

Wooflix does not guarantee that all product descriptions or website content are completely error-free.

6. ACCOUNT REGISTRATION

Certain features may require account creation.

You agree to:

Provide accurate information.
Maintain updated account details.
Keep login credentials confidential.
Accept responsibility for all activities occurring under your account.

We reserve the right to suspend or terminate accounts that provide false information or engage in unauthorized activities.

7. ORDERS

All orders placed through the website are subject to acceptance and availability.

Wooflix reserves the right to:

Refuse any order.
Cancel suspicious transactions.
Limit quantities purchased.
Verify customer information before dispatch.

An order confirmation email does not constitute final acceptance of the order.

Acceptance occurs when the product is dispatched.

8. PRICING

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Prices may change without notice.

Despite our best efforts, pricing errors may occasionally occur. If a pricing error is identified:

We may cancel the affected order.
We may contact you for confirmation before processing.
We reserve the right to refuse fulfillment at an incorrect price.

Applicable taxes, shipping charges, and fees will be displayed during checkout.

9. PAYMENT TERMS

We accept payment methods available on the website, which may include:

UPI
Credit Cards
Debit Cards
Net Banking
Wallets
Buy Now Pay Later Services
Other approved payment methods

Payments are processed securely through authorized payment service providers.

Wooflix does not store complete payment card details on its servers.

10. SHIPPING AND DELIVERY

Shipping and delivery timelines are estimates and may vary due to:

Location
Courier availability
Weather conditions
Public holidays
Force majeure events
Operational constraints

While we make reasonable efforts to deliver products within estimated timelines, delivery dates are not guaranteed.

Further details are available in our Shipping Policy.

11. RETURNS, REPLACEMENTS, AND REFUNDS

Returns, replacements, and refunds are governed by our Return & Refund Policy.

Eligibility may depend upon:

Product condition
Return request timelines
Proof of purchase
Product category

Wooflix reserves the right to inspect returned products before approving refunds or replacements.

12. USER CONDUCT

You agree not to:

Violate any law or regulation.
Use the website for fraudulent purposes.
Impersonate another person.
Upload harmful software or malicious code.
Attempt unauthorized access to systems.
Interfere with website operations.
Engage in abusive or harassing conduct.
Post misleading reviews or false information.

Violation of these Terms may result in account suspension, termination, or legal action.

13. USER-GENERATED CONTENT

If you submit:

Reviews
Testimonials
Comments
Photos
Videos
Suggestions
Feedback

you grant Wooflix a worldwide, perpetual, royalty-free, transferable, and non-exclusive license to use, reproduce, publish, distribute, display, modify, and promote such content for business and marketing purposes.

You represent that you own or have permission to submit such content.

14. INTELLECTUAL PROPERTY

All content available on the website, including:

Logos
Product images
Graphics
Designs
Text
Videos
Product descriptions
Website layout
Trademarks
Software

is owned by or licensed to Wooflix and protected by applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, or commercially exploited without prior written consent from Wooflix.

15. TRADEMARKS

The Wooflix name, logo, branding elements, slogans, product names, and associated graphics are proprietary trademarks and may not be used without prior written permission.

16. PROMOTIONS AND DISCOUNTS

Promotional offers may be subject to additional terms.

Wooflix reserves the right to:

Modify promotions.
Cancel promotions.
Restrict participation.
Refuse benefits obtained through misuse or abuse.

Promotional discounts generally cannot be exchanged for cash.

17. THIRD-PARTY LINKS

The website may contain links to third-party websites or services.

These links are provided for convenience only.

Wooflix does not:

Control third-party websites.
Endorse their content.
Assume responsibility for their policies or practices.

Users access third-party websites at their own risk.

18. DISCLAIMER OF WARRANTIES

The website and services are provided on an “AS IS” and “AS AVAILABLE” basis.

To the maximum extent permitted by law, Wooflix disclaims all warranties, whether express or implied, including:

Merchantability
Fitness for a particular purpose
Non-infringement
Accuracy
Reliability
Availability

We do not guarantee uninterrupted or error-free operation of the website.

19. PET SAFETY DISCLAIMER

Wooflix products are designed to support responsible pet ownership.

Pet owners remain solely responsible for:

Proper product selection
Correct product usage
Monitoring pets during use
Ensuring appropriate fit and adjustment

No pet accessory can completely eliminate the risk of injury, escape, chewing damage, or unexpected behavior.

Users should regularly inspect products for wear and damage.

20. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Wooflix shall not be liable for:

Indirect damages
Consequential damages
Incidental damages
Special damages
Loss of profits
Loss of data
Business interruption
Emotional distress

Our total liability arising from any claim relating to a product or service shall not exceed the amount paid by the customer for the specific product involved.

21. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Wooflix, its owners, employees, affiliates, agents, and partners from claims, damages, liabilities, losses, costs, and expenses arising from:

Your use of the website.
Violation of these Terms.
Violation of applicable laws.
Infringement of third-party rights.

22. FORCE MAJEURE

Wooflix shall not be liable for delays or failures caused by circumstances beyond reasonable control, including:

Natural disasters
Floods
Fires
Pandemics
Government restrictions
Labor disputes
Transportation disruptions
Internet outages
Cyberattacks

23. TERMINATION

Wooflix reserves the right to suspend or terminate access to the website at any time without notice if:

These Terms are violated.
Fraudulent activity is suspected.
Legal compliance requires such action.
Website security is compromised.

Termination does not affect accrued rights or obligations.

24. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising from or relating to these Terms shall be governed exclusively by Indian law.

25. DISPUTE RESOLUTION

In the event of any dispute, the parties shall first attempt to resolve the matter through good-faith negotiations.

If resolution cannot be achieved, disputes shall be subject to the exclusive jurisdiction of the courts located in Saket, New Delhi, India.

26. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions shall remain in full force and effect.

27. WAIVER

Failure by Wooflix to enforce any provision of these Terms shall not constitute a waiver of any rights.

28. MODIFICATIONS TO THESE TERMS

We reserve the right to update, revise, or modify these Terms at any time.

Changes become effective upon posting on the website.

Continued use of the website after changes are posted constitutes acceptance of the updated Terms.

29. CONTACT INFORMATION

For questions regarding these Terms, please contact: