Return Exchange Policy

Effective Date: 1st June 2026
Last Updated: 1st June 2026

At Wooflix, customer satisfaction is our priority. We strive to ensure that every product delivered meets our quality standards. If you are not completely satisfied with your purchase, please review the following Return, Refund & Exchange Policy.

By placing an order on our website, you agree to the terms outlined below.

1. COMPANY INFORMATION

Wooflix
Email: info@wooflix.in
Customer Support: +91 95998 79626
Address: D15 Ground Floor, Paryavaran Complex, New Delhi, India – 110030

2. RETURN ELIGIBILITY

Products may be eligible for return if:

The product received is damaged.
The product received is defective.
The wrong item was delivered.

To qualify for a return:

The request must be initiated within 2 days of delivery.
The product must be unused and unwashed.
The product must be free from pet hair, stains, odors, scratches, chewing damage, or signs of use.
All original tags, labels, manuals, accessories, and packaging must be included.
Proof of purchase or order confirmation must be provided.

Wooflix reserves the right to reject returns that do not meet these requirements.

3. NON-RETURNABLE ITEMS

For hygiene, safety, and quality reasons, the following items may not be eligible for return unless received damaged or defective:

Used pet products
Products showing signs of wear or usage
Products damaged by pets
Customized or personalized products
Clearance or final-sale items
Gift cards or promotional items
Products returned without original packaging

4. EXCHANGE POLICY

Eligible products may be exchanged for:

Incorrect size
Incorrect product received
Manufacturing defect
Damage during transit

Exchange requests must be submitted within 2 days of delivery.

Exchanges are subject to:

Product availability
Inspection and approval of the returned item

If the requested replacement product is unavailable, a refund or store credit may be offered at Wooflix’s discretion.

5. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive:

A damaged product
A defective product
An incorrect item
An item with missing components

Please contact us within 48 hours of delivery with:

Order number
Description of the issue
Clear photographs of:
- Product
- Packaging
- Shipping label
- Visible damage (if applicable)

Failure to report transit damage within 48 hours may affect eligibility for replacement or refund.

6. HOW TO INITIATE A RETURN OR EXCHANGE

To request a return or exchange:

Step 1

Contact our customer support team.

Email: info@wooflix.in
Phone: +91 95998 79626

Step 2

Provide:

Order number
Customer name
Contact details
Reason for return or exchange
Relevant photographs if applicable

Step 3

Our team will review your request and provide instructions.

Step 4

If approved, the product must be securely packed and handed over to our designated courier partner or shipped to the address provided by our support team.

7. RETURN SHIPPING

If the Return Is Due To:

Wooflix Error

Examples:

Wrong item delivered
Damaged item received
Manufacturing defect

Wooflix will bear the return shipping cost.

Customer Preference

Examples:

Change of mind
Incorrect size selected by customer
Product no longer required

The customer may be responsible for return shipping costs and handling charges, where applicable.

8. INSPECTION PROCESS

All returned products undergo quality inspection.

Inspection includes:

Product condition
Packaging condition
Completeness of accessories
Signs of use or damage

Approval of refunds or exchanges is subject to successful inspection.

9. REFUND POLICY

Refunds may be approved when:

Returned products pass inspection.
Replacement products are unavailable.
Orders are cancelled in accordance with our cancellation policy.
Wooflix determines a refund to be appropriate.

Refunds will generally be issued to the original payment method used during purchase.

10. REFUND TIMELINES

Once approved:

Online Payments

Refunds are generally processed within 5–10 business days.

Actual credit timelines may vary depending on:

Bank policies
Card issuer processing times
Payment gateway procedures

Cash on Delivery (If Applicable)

Refunds may be processed through:

Bank transfer
UPI transfer
Store credit

Customers may be required to provide bank account or UPI details.

11. ORDER CANCELLATIONS

Orders may be cancelled before dispatch.

To request cancellation:

Email: info@wooflix.in
Phone: +91 95998 79626

If the order has already been shipped, cancellation may no longer be possible and the return process will apply instead.

Wooflix reserves the right to cancel orders due to:

Pricing errors
Inventory issues
Suspected fraud
Payment verification failures
Operational limitations

In such cases, a full refund will be issued where applicable.

12. FAILED DELIVERIES

If a shipment is returned due to:

Incorrect address provided
Customer unavailable for delivery
Repeated delivery refusal

Additional shipping charges may apply for reshipment.

Any refund issued may be adjusted to account for shipping and handling costs already incurred.

13. STORE CREDIT

In certain situations, Wooflix may offer:

Store credit
Promotional credit
Discount vouchers

Store credit may be subject to separate validity periods and conditions.

Store credit generally cannot be redeemed for cash.

14. FRAUDULENT OR EXCESSIVE RETURNS

Wooflix reserves the right to:

Refuse returns
Restrict future purchases
Suspend accounts

where excessive, suspicious, abusive, or fraudulent return behavior is identified.

15. PET PRODUCT DISCLAIMER

Pet products may naturally experience wear and tear depending on:

Pet size
Pet strength
Activity level
Chewing habits
Usage conditions

Normal wear and tear, accidental damage, misuse, improper storage, or pet-inflicted damage are generally not covered under this policy.

Customers should regularly inspect pet accessories and discontinue use if signs of damage appear.

16. LIMITATION OF LIABILITY

Wooflix’s liability for any approved claim shall not exceed the purchase price paid for the affected product.

Wooflix shall not be liable for indirect, incidental, consequential, or special damages arising from the use or inability to use any product.

17. CHANGES TO THIS POLICY

Wooflix reserves the right to update, modify, or replace this Return, Refund & Exchange Policy at any time.

Changes become effective immediately upon publication on the website.

18. CONTACT US

For any return, refund, exchange, or cancellation request, please contact: