Privacy Policy

Effective Date: 1st June 2026
Last Updated: 1st June 2026

Welcome to Wooflix (“Wooflix”, “we”, “our”, or “us”). We respect your privacy and are committed to protecting the personal information of our customers, website visitors, and users.

This Privacy Policy explains how we collect, use, store, process, disclose, and protect your information when you visit our website, purchase products, communicate with us, or use any services offered through our platform.

By accessing or using the Wooflix website, you agree to the practices described in this Privacy Policy.

1. ABOUT WOOFLIX

Wooflix is a pet products and accessories brand dedicated to providing high-quality products for dogs, cats, and pet owners.

For any privacy-related inquiries, you may contact us at:

Wooflix
Email: info@wooflix.in
Customer Support: +91 95998 79626
Address: D15 Ground Floor, Paryavaran Complex, New Delhi India 110030

2. INFORMATION WE COLLECT

We collect information to provide better products, services, customer support, and shopping experiences.

A. Personal Information

When you make a purchase, create an account, subscribe to communications, or contact us, we may collect:

Full name
Email address
Mobile number
Shipping address
Billing address
Order details
Payment information
Customer support communications
Product reviews and feedback

B. Account Information

If you create an account with Wooflix, we may collect:

Username
Password (encrypted)
Purchase history
Wishlist information
Saved addresses
Preferences

C. Device and Technical Information

When you access our website, we may automatically collect:

IP address
Browser type
Device information
Operating system
Internet service provider
Referring websites
Pages visited
Time spent on pages
Clickstream data
Location information (approximate)

D. Cookies and Tracking Technologies

We use cookies, pixels, tags, and similar technologies to:

Remember user preferences
Improve website performance
Analyze visitor behavior
Personalize content
Measure advertising effectiveness
Prevent fraud and security threats

Cookies may include:

Essential Cookies

Necessary for website functionality.

Performance Cookies

Help us understand website performance and visitor behavior.

Functional Cookies

Store user preferences and settings.

Advertising Cookies

Used to provide relevant advertisements and marketing communications.

You may disable cookies through your browser settings; however, some website functionality may be limited.

3. HOW WE USE YOUR INFORMATION

We use collected information for legitimate business purposes including:

Order Fulfillment

Processing orders
Delivering products
Managing returns and refunds
Providing customer support

Website Improvement

Enhancing user experience
Improving navigation
Optimizing product listings
Troubleshooting technical issues

Communications

Sending order confirmations
Shipping notifications
Customer support responses
Important account updates

Marketing

With your consent where required, we may send:

Product recommendations
Promotional offers
New product launches
Newsletters
Seasonal campaigns

You may unsubscribe at any time.

Security and Fraud Prevention

We may use information to:

Detect fraudulent activities
Prevent unauthorized access
Enforce our terms and conditions
Protect customers and business operations

4. LEGAL BASIS FOR PROCESSING INFORMATION

Where applicable under relevant privacy laws, we process personal information based on:

Your consent
Performance of a contract
Compliance with legal obligations
Legitimate business interests
Protection against fraud and misuse

5. PAYMENT INFORMATION

Wooflix does not store complete credit card, debit card, UPI, or banking information on its servers.

Payments are processed through secure third-party payment providers that comply with applicable security standards.

Payment providers may collect and process payment information according to their own privacy policies.

6. SHARING OF INFORMATION

We do not sell personal information.

We may share information only when necessary with:

Service Providers

Including:

Payment processors
Shipping partners
Logistics providers
Customer support platforms
Website hosting providers
Marketing service providers

These parties are contractually obligated to protect your information.

Legal Authorities

We may disclose information if required to:

Comply with laws
Respond to court orders
Enforce legal rights
Prevent fraud
Protect public safety

Business Transfers

In the event of:

Merger
Acquisition
Asset sale
Corporate restructuring

Customer information may be transferred as part of business assets.

7. DATA RETENTION

We retain personal information only for as long as necessary to:

Fulfill orders
Meet legal obligations
Resolve disputes
Enforce agreements
Maintain business records

When information is no longer required, it is securely deleted, anonymized, or destroyed.

8. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect information against:

Unauthorized access
Data breaches
Loss
Misuse
Alteration
Disclosure

Security measures may include:

SSL encryption
Secure servers
Restricted access controls
Regular monitoring
Security updates

While we strive to protect your information, no method of transmission over the internet is completely secure.

9. YOUR PRIVACY RIGHTS

Depending on your jurisdiction, you may have rights including:

Right to Access

Request access to personal information we hold.

Right to Correction

Request correction of inaccurate information.

Right to Deletion

Request deletion of personal information, subject to legal obligations.

Right to Restrict Processing

Request limitations on certain processing activities.

Right to Data Portability

Request a copy of your information in a portable format.

Right to Withdraw Consent

Withdraw previously granted consent.

Right to Object

Object to certain processing activities including direct marketing.

To exercise any rights, contact:
Email: info@wooflix.in
Customer Support: +91 95998 79626

10. MARKETING COMMUNICATIONS

You may receive promotional emails or messages from Wooflix.

You may opt out by:

Clicking the unsubscribe link in emails
Contacting customer support
Updating communication preferences in your account

Transactional communications related to orders and services may still be sent.

11. THIRD-PARTY LINKS

Our website may contain links to third-party websites, applications, marketplaces, or services.

Examples may include:

Amazon
Instagram
Facebook
YouTube
Payment providers

We are not responsible for the privacy practices of external websites. Users should review third-party privacy policies independently.

12. CHILDREN’S PRIVACY

Wooflix products and services are intended for individuals who are at least 18 years old or the age of majority in their jurisdiction.

We do not knowingly collect personal information from children.

If we become aware that information from a child has been collected inadvertently, we will take appropriate steps to delete it.

13. INTERNATIONAL DATA TRANSFERS

Your information may be processed, stored, or transferred to locations where our service providers operate.

Whenever applicable, we implement reasonable safeguards to ensure protection of personal information during such transfers.

14. USER-GENERATED CONTENT

If you submit:

Reviews
Testimonials
Photos
Videos
Comments
Social media content

such content may become publicly visible.

Please avoid sharing sensitive personal information in public areas of our website or social media channels.

15. SOCIAL MEDIA INTERACTIONS

If you interact with Wooflix through social media platforms, information may be collected by those platforms according to their respective privacy policies.

Your interactions may be used for:

Customer support
Marketing campaigns
Community engagement
User-generated content promotions

16. DO NOT TRACK SIGNALS

Some web browsers provide “Do Not Track” signals.

Because there is currently no universal standard governing these signals, our website may not respond to all such requests.

17. CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time.

Updates will be posted on this page with a revised “Last Updated” date.

Continued use of the website after changes become effective constitutes acceptance of the updated Privacy Policy.

18. CONSENT

By using the Wooflix website, purchasing products, creating an account, subscribing to communications, or otherwise interacting with our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

19. CONTACT US

For questions, requests, complaints, or concerns regarding this Privacy Policy, please contact: